Legal

Privacy Policy

Last updated: August 5, 2026

This Privacy Policy explains how Kwikclick LLC ("Kwikclick," "we," "us," or "our") collects, uses, and protects information in connection with our concierge SMS services for ecommerce and direct-to-consumer brands ("Client Brands"). This policy applies to our website and to the text messaging program described below.

1. Who We Are and Who We Message

Kwikclick operates a concierge call center that sends text messages, using a Client Brand's own registered messaging number, to that Client Brand's customers on its behalf. Customers opt in through the Client Brand's own checkout or on-site capture, and the Client Brand owns the resulting consent record. We only message individuals who have provided express consent to receive text messages from the Client Brand. We do not purchase, rent, or otherwise acquire phone numbers or contact lists from third parties for messaging purposes.

2. Mobile Information and SMS Consent

Mobile information and SMS opt-in consent will not be shared with, or sold to, any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. When we message a brand's customers, we do so only on behalf of that brand, and only where the customer has provided consent to that brand.

This means your mobile number and your opt-in status are used solely to deliver the messaging program you signed up for through the relevant Client Brand, and for our own internal program administration, compliance, and support. We do not sell, rent, or share this information for unrelated marketing purposes, and we do not disclose it to any third party outside of the service providers strictly necessary to deliver the messages you requested (for example, our SMS platform and telecom carriers).

3. Information We Collect

We collect the information necessary to operate the concierge messaging program and our website, including:

  • Contact information you or a Client Brand provides, such as name, phone number, and email address.
  • Consent records, including the date, method, and language of opt-in, so we can honor and demonstrate consent.
  • Message content and metadata from conversations between our concierge reps and customers, used for quality, training, and reporting to the relevant Client Brand.
  • Information submitted through our website contact and lead forms, such as name, email, phone, company, and message content.
  • Standard website usage data (such as pages visited) collected through server logs.

4. How We Use Information

We use the information above to: deliver the concierge SMS messages a customer has opted in to receive from a Client Brand (marketing offers, discount codes, cart reminders, and customer-care messages); respond to customer questions during a conversation; maintain accurate consent and opt-out records; report campaign performance to the relevant Client Brand; operate, secure, and improve our services; and respond to inquiries submitted through our website.

5. How to Opt Out

You can opt out of SMS messages at any time by replying STOP to any message you receive. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent to that number as part of the program, except as needed to confirm your opt-out. Reply HELP at any time for assistance, or contact us using the information below.

6. Data Retention and Security

We retain consent records and message logs for as long as needed to operate the messaging program, comply with carrier and legal requirements, and resolve disputes. We use reasonable administrative, technical, and physical safeguards designed to protect the information we handle.

7. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

For privacy questions, opt-out assistance, or to exercise any applicable privacy rights, contact us at:

Kwikclick LLC
585 W 500 S, Suite 200, Bountiful, UT 84040
Phone: (801) 532-2655
Email: support@kwikclick.com

See also our Terms & Conditions / SMS Terms of Service.